FAQ

Where do you ship to?

We ship worldwide from Kyoto, JAPAN

What shipping options are available?

We currently offer EMS shipping options for all of our customers worldwide.

Can I select EMS shipping option?

Yes, any options that is available as a selection can be shipped to your shipping destination. JAPAN POST SERVICE is the name of shipping provider.

Which shipping option will have tracking numbers when the items are shipped?

All parcel we ship add a tracking number automatically.

How long will my package take to ship?

Most of the time we try to ship the same day but because we have inventory in multiple warehouses, there can be a handling period of up to 4 days to process package (depending on availability) Here are the shipping times below.

Service Speed* Tracking Number
JAPAN POST EMS MAIL 
3-5 days yes
JAPAN POST STANDARD AIR MAIL 8-12 days yes
JAPAN POST  SAL MAIL** 14-28 days yes**

*days are considered business days. it may delay by weather or any trouble. 

**some country does not handle SAL service and tracking code. 

Am I able to see the shipping cost before I confirm to purchase the items?

Yes. The shipping costs are on the final checkout page. Here are the steps:

  1. After clicking the checkout button in your cart, you'll be directed to a screen where you enter your payment and customer information.
  2. Enter your payment and customer information (which includes your address) and then press continue to go the final checkout page.
  3. Now that you are on the final checkout page you can select the shipping option of your choice. Then you can confirm by clicking the "complete my purchase" button.

What about customs, duty fees and tariffs?

You are responsible for any customs, duties fees, or tariffs in accordance with your state or country's specific requirements.

What about shipping insurance?

We provide shipping insurance. Auto added insurance Air Mail insurance up to JPY 6000, EMS is up to JPY 20000. If your purchase over them we bear your insurance cost. We do never accept discount offer for no insurance.  

What if the item arrives damaged?

We handle all of our items with the utmost care. Once we ship the item, it is now out of our responsibility and we cannot be held responsible for any damage that may occur during shipping. We can help you by submitting a claim but there is no guarantee that it will be fruitful. Ultimately, you will need to request a product or shipping insurance before we ship it. Please refer to our refund policy on defective items.

Where can I enter the promo code / discount code?

After you have entered your payment information and press continue. There will be an empty box where you can apply your promo code/discount code. Enter your code into this box and press enter. Your discount, if applicable, will automatically be applied. 

Can I use 2 promo codes for one transaction?

Unfortunately, no.

Can I use a promo code on the items that are on sale?

Yes. But certain restrictions apply.

Where do you ship from?

We ship worldwide and we ship from Kyoto, Japan

How will I know when my items are shipped?

An email confirmation will be sent to you along with applicable tracking number. Also your tracking number refer on JAPAN POST SERVICE site(http://www.post.japanpost.jp/int/index_en.html)